1. Introduction
Pristine Restoration ("Company," "we," "us," or "our") respects your privacy and is committed to protecting any information that may be collected through this website ("Site"). This Privacy Policy explains what information we may collect, how we use it, and your rights regarding that information.
2. Information We Collect
Information You Provide Voluntarily
If you contact us by phone at (310) 424-3775 or through our main website at https://getpristinerestoration.com, you may voluntarily provide personal information such as your name, phone number, email address, and property address. This information is provided at your discretion during direct communication with our team.
Information Collected Automatically
When you visit this Site, we may automatically collect certain technical information, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Referring website URL
- Pages visited and time spent on each page
- Date and time of your visit
- Device type (desktop, mobile, tablet)
This information is collected through standard web server logs and may be used in aggregate form for analytics purposes.
Cookies and Tracking Technologies
This Site may use cookies, web beacons, and similar tracking technologies to improve your browsing experience and to analyze Site traffic. Cookies are small data files stored on your device. You can control cookies through your browser settings and may choose to disable them, though this may affect certain functionality.
3. How We Use Your Information
Any information collected may be used for the following purposes:
- To provide, maintain, and improve this Site
- To understand how visitors use our Site (analytics)
- To respond to your inquiries when you contact us directly
- To schedule complimentary property assessments when requested
- To comply with legal obligations
- To protect the rights and safety of Pristine Restoration and our users
4. Information Sharing and Disclosure
We do not sell, trade, rent, or otherwise transfer your personal information to third parties for marketing purposes. We may share information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating the Site, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
- Legal Requirements: We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, the safety of others, or to investigate fraud.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Data Security
We implement reasonable administrative, technical, and physical security measures to protect the information we collect. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Third-Party Services
This Site may use third-party services for web hosting, analytics (such as Google Analytics), font delivery (Google Fonts), and similar purposes. These third-party services have their own privacy policies governing the use of your information. We encourage you to review the privacy policies of any third-party services you interact with.
7. Children's Privacy
This Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.
8. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
- The right to know what personal information is collected about you
- The right to request deletion of your personal information
- The right to opt out of the sale of your personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
To exercise any of these rights, please contact us using the information provided below.
9. Do Not Track Signals
Some web browsers transmit "Do Not Track" signals. This Site does not currently respond to "Do Not Track" signals or similar mechanisms.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Phone: (310) 424-3775
- Website: https://getpristinerestoration.com
- Service Area: Los Angeles County